Booking lifecycle
Follow each appointment from draft through confirmed, in progress, and finished so the team shares one status.
Diary & scheduling
Every booking, person and resource in view
One shared diary for people, hours, and rooms, with status the whole team can see as the day unfolds.
What you get
Calendar view for your team
A diary staff can actually use, with month, week, and day views, tied to the same record as messages, payments, and notes.
Availability and working hours
Set working hours, breaks, and exceptions such as holidays so every site shows accurate availability.
Per-location profiles and exceptions
Tailor hours and booking rules per site while still following business standards. Pro and above.
Reschedule requests with approval
Clients request a change. Your team approves or declines. The decision stays on the booking.
Configurable statuses and workflows
Define what happens around a booking so reminders and next steps fire at the right time.
Time off, holidays, and breaks
Block days and exceptions so public availability never offers a slot you cannot honour.
Overnight stays and date windows
Travel and hospitality use date windows and minimum nights on the same product as appointment slots.
Staff quick rebook
Rebook a client from the diary in a few taps, with shortcuts such as one month or six weeks.
Rooms and resources
Book a meeting room or piece of equipment alongside the appointment so two bookings cannot take the same space.
Personal calendar integration
Push bookings to Google, Outlook, or iCal so staff see the diary in the calendar they already use.
Coming soon
On the roadmap. Not in the product today.
Automated waitlist
Coming soonFill last-minute gaps by notifying clients who want a cancelled slot.
Microsoft Teams meetings
Coming soonCreate a Teams meeting when the booking is virtual, with the join link on the record.
Onsite, offsite, and virtual
Coming soonMark whether the booking is at your premises, at the client, or online, and show the right location details.
Built around your business
One diary. However you grow.
Whether it’s just you, one busy location or a team working across multiple sites, keeps every schedule clear, connected and easy to manage.
- 01
For individuals
Your availability, appointments and client time in one clear diary, so you can stay organised wherever you work.
- 02
For single locations
Bring every team member’s schedule into one shared view, spot availability quickly and keep the whole day moving.
- 03
For multiple locations
See what’s happening across every site, move between locations easily and keep growing teams working from the same plan.
Diary & scheduling
Frequently asked questions
Answers about diary & scheduling on pencilIN.
How does the booking lifecycle work?
Bookings move through stages such as draft, confirmed, in progress, and finished. The whole team sees the same status instead of chasing a chat thread.
Can each location have different hours?
Yes. Per-location profiles and exceptions are on Pro. Basic includes working hours for the licensed seat.
Do you support overnight stays?
Yes. Travel and hospitality services use date windows and minimum nights rather than a salon appointment clock.
